United Kingdom
Public Notice and apology to the customers of Sony Digital Still Camera DSC-T20
Thank you for your continued interest in Sony products.
Sony has recently discovered an issue with the Digital Still Camera "Cyber-shot" DSC-T20.
Sony will offer a free out of warranty repair to solve the issue. Please contact the nearest Sony Service Centre.
We apologize for any inconvenience this may have caused and your kind understanding and cooperation would be much appreciated.
Symptom and cause
Pictures cannot be taken because of vibrating of the camera body. This is due to a mechanical problem with the lens.
Applicable model
Digital Still Camera "Cyber-shot" DSC-T20
The problem described above applies to models with serial numbers in the following range.
Applicable serial numbers
| Model | Serial N° range |
| DSC-T20/B | 1455101-1466400 |
| DSC-T20/B | 1450001-1477900 |
| DSC-T20/B | 1455601-1455800 |
| DSC-T20/B | 1455401-1465100 |
| DSC-T20/P | 1453701-1453900 |
| DSC-T20/P | 1452701-1459500 |
| DSC-T20/P | 1453501-1453700 |
| DSC-T20/P | 1454901-1455100 |
| DSC-T20/S | 1454101-1482390 |
| DSC-T20/S | 1453901-1479100 |
| DSC-T20/S | 1454301-1463900 |
| DSC-T20/W | 1453301-1467100 |
| DSC-T20/W | 1452901-1456000 |
| DSC-T20/W | 1455801-1459800 |
How to check the model name and serial number
The model name and serial number are located on the sticker attached to the bottom of the camera.
Period of free repair
From 17th July 2008 to 16th July 2011
Notes:
- Please make a backup of your camera's internal memory data prior to sending it to Sony service center in case recorded data is lost during its repair.
- Sony cannot be held liable for any loss of data when cameras are submitted for repair.
Privacy policy
Personal information, such as your name and/or mailing address, provided to the contact above shall be kept and used by Sony Corporation, Sony Customer Service Corporation Sony EMCS Corporation and only for responding to customer's inquiries related to this announcement, the free repair service mentioned in this announcement and other related services.
In certain cases, the customer's personal information may be given to third-party companies to whom Sony Corporation, Sony Customer Service Corporation and Sony EMCS Corporation have consigned certain elements of such service. In this event, the consigning party will ensure that such third-party companies abide by the same strict guidelines with regard to the use, storage and disposal of personal information.
Corporation in charge of handling the personal information received for this matter is Sony Corporation.
