United Kingdom
Public Notice to owners of a Sony "Cyber-shot" DSC-W170 Digital Still Camera.
Thank you for your continued interest in Sony products.
Sony has recently discovered that, with a limited number of its Digital Still Camera "Cyber-shot" DSC-W170 released on the market in April 2008, the possibility exists that small particles of metal plating may peel off from the casing part surrounding the lens.
In its continuous effort to ensure customer satisfaction, Sony will offer a free of charge replacement of the casing containing the applicable part surrounding the lens.
We apologize for any inconvenience this may have caused and your kind understanding and cooperation is much appreciated. Sony continues to strive to improve its quality standards to the maximum extent possible.
Applicable model
Digital Still Camera "Cyber-shot" DSC-W170.
Applicable serial numbers
Body colour RED:
7460001 -> 7863950
7470501 -> 7864550
7477401 -> 7832350
7480901 -> 7863050
Body colour GOLD:
7464251 -> 7890350
7464851 -> 7891500
7479501 -> 7890800
7484551 -> 7895200
Body colour BLACK:
7450601 -> 7868000
7453001 -> 7857450
7477501 -> 7786200
7479401 -> 7861450
Note: Silver coloured units are not affected.
How to confirm the model name and the serial number
The model name and serial number can be found on the nameplate at the bottom of the unit.
Procedure
Please confirm whether the model name and serial number is applicable. Customers who own an applicable unit are requested to contact a Sony Customer Information Centre. Please click here for the CIC contact details.
